Managing Nightclubs - Security Essentials - Operations and Investigations
Managing Security and Social Behavior in Day and Nightlife Entertainment Venues
This session will include techniques in managing security operations in nightclubs, ultra lounges, and similar environments where alcohol and entertainment are provided. Providing adequate security in these environments to comply with, or exceed, the industry standard of care are explored to include policy and procedure, staffing, training and incident management.
Topics Include:
- Regulatory Compliance: Laws and Regulations Review
- Historical Negative Incidents and Successful Countermeasures
- Patrol of Venues; Protecting the Guests and Employees
- Reporting of Incidents (Logs and Incident Reports)
- Identification Checks and Minors
- Managing Social Behavior
- Preventing and Managing Undesirable Activities
- Managing Alcohol Consumption and Security
- Altercations and Fights
- Nightclub Managers and Supervisors
- Nightclub Security Personnel
- Nightclub Door Hosts
- Compliance Officers
- Property Security Managers and Supervisors
- Beverage Managers and Supervisors
Conducting Investigations in Day and Nightlife Entertainment Environments
This session will deal with the process of investigating incidents and undesirable behavior in nightclub, ultra lounges, and similar popular environments. The differences between internal and regulatory investigation will be explored and the obligation to investigate illegal and undesirable behavior. Abuse by patrons and employees and the ramifications will be explored.
- Narcotics and Club Drugs
- Gratuity Abuses by Employees
- Promoting Sexual Activity'
- Use of "Local Promoters" and the Inherent Issues
- Unauthorized Selling of Cabana, Chairs, and Space
- Use of Spotters and Shoppers
- Internal Theft by Employees
- Comps and Promotional Programs Abuse
- Investigators
- Nightclub Managers and Supervisors
- Nightclub Security Personnel
- Nightclub Door Hosts
- Compliance Officers
- Property Security Managers and Supervisors
- Beverage Managers and Supervisors
The CDC Gaming Independent Studies/UFN
In today's challenging economic environment it is essential to make the right decisions in order to maximize the financial results of your slot floor. This study will give you the tools needed to effectively analyze and improve your slot floor performance.
The Slot Performance Analysis Workshop is designed for gaming industry professionals who already understand basic financial measures such as a profit and loss, variance, mix percentages, ratios, ranking, indexing, and market share. Attendees should have a working knowledge of MS Excel, specifically inputting/selecting data, entering formulas/functions and working with data in pivot tables. The workshop will take place live. Each attendee will be provided with their own computer so that they are able to immediately apply the techniques that are being taught.
Security Surveillance Series - Security Incident Reports in Gaming Environments
Developing Security Policies and Procedures
Security Incident Reports in Gaming Environments - Documenting an incident in a gaming environment is important for numerous reasons in any contemporary gaming environment. The importance is measured by the accuracy and content in insurance claims, prosections, management review and civil disputes. Incidents that include arrests, destruction of property, guest claims, and employee misconduct will be covered.
Topics Include:
- Differences Between Log Entries and Incident Reports
- When Incidents Should be Documented
- Use of Electronic Reporting Software and Retention
- Handwritten Reports
- Obtaining Witness Statements and Conducting Field Interviews
- Use of Digital Photography
- Basic Structure of Reports
- Time Intervals from Incident to Final Reports
Topics Include:
- Getting Development Assistance
- Emergency Procedures
- Standard Topics for Gaming Security Manuals
- Arrest, Detention, and Handcuffing Written Policies and Procedures
- Consistency With Training Materials
- Legal Obligations and the Standard of Care
- Employee Handbooks vs. Security Manuals
- Post Orders and Job Descriptions
Security Surveillance Series - Arrest and Detention in Gaming Environements
Use of Force for Security Personnel
Arrest and Detention in Gaming Environments
Topics Include:
- Liabilty for Security Personnel - The liability exposure to gaming operations, intentional torts by security personnel, historical litigation incidents in gaming and video clip examples will be presented in this session. Attendees will take away best practices for litigation avoidance. Understanding the initial decision to arrest or solve an udesirable incident with alternatives is stressed.
- Laws of Arrest for Security Personnel - Having a full grasp on the statutes and ordinances that govern arrest and detention is an important and critical function of a security manager or supervisor. Clear understanding of statutory laws and ordinances is critical for successful prosecutions and lawful arrests.
- Detention of Suspects - Holding rooms, security offices and other locations where detentions occur are often the subject of criminal and civil cases. Use and type of restraints, presence of security personnel, use of CCTV systems and audio recording best practices are covered in this session. Critical issues involving tightness of restraints, use of spit bags, medical attention, courtesies to include water and use of restrooms while in custody are also covered.
- Non-Violent Incident Management - This session will deal with the importance of training personnel in handcuffing along with non-violent incident intervention and de-escalation skills that can, in most situations, avoid an arrest incident. Various training programs will be discussed.
- Use of Force for Security Personnel - In this seminar we will discuss the use-of-force, common use-of-force continuums, appropriate responses to force at various levels of the continuum, and describing the officers actions. This course will have emphasis on documenting use-of-force by the officer and the resistance/force used by the subject during an incident. Students will be exposed to scenarios that require them to utilize the material discussed in class to complete the final assigment.
Topics Include:
- Review of Various Use-of-Force Model and Continuums
- Review of Ability, Opportunity, Jeopardy, and Preclusion
- Documenting and Justifying Your Use-of Force
- Discussion of Various Types of Force and Force Devices to Include Physical, Restarint, Pepper Spray, Baton, TASER, and Firearms
- Policy Development for Use-of-Force
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